Shipping policy
Shipping Policy
How Our Process Works
Echo Glassworks Impression Kits offer a one-of-a-kind experience that involves three shipments:
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We ship your kit to you. After placing your order, we'll send you the Impression Kit. Processing takes 1–3 business days, and you'll receive tracking information once your kit is on its way.
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You mail your creation back to us. Once you've made the impression and completed the Impression Form, you'll send the kit back to us. Orders shipped to United States addresses will receive a pre-paid return mailing label valid for 90 days from date of purchase. Orders outside the United States, beyond 90 days from purchase, or not shipped from Echo Glassworks (for example, purchased at an event, boutique, or picked up in-person) will be shipped at the customer's expense. The customer assumes responsibility for safe transit of the completed impression to Echo Glassworks by sealing the compound airtight and packing carefully. We recommend using a tracked shipping method to ensure its safe arrival. We are not responsible for items lost or damaged in transit to our studio.
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We transform it and ship it back. Once we receive your creation, Echo Glassworks will carefully craft it into a beautiful piece of glass art. This process typically takes up to 6 weeks. We'll then ship your finished piece back to you with care and tracking. Please note that shipping of your completed glass Keepsake to the address indicated in the Impression form is included in every Impression Kit order.
Domestic Shipping (United States)
We ship all US orders via major carriers including USPS and UPS. Carrier selection is based on package size, weight, and destination to ensure the best delivery experience for your order. Delivery of your initial kit typically takes 2–8 business days depending on your location.
International Orders, Shipping, and Import Duties
We ship internationally to the following regions:
- Canada
- United Kingdom
- South Africa
- Asia (China, India, Pakistan, Saudi Arabia, Taiwan, Thailand, Vietnam, and more)
- Select countries worldwide including Australia, Germany, France, Japan, South Korea, and others
International orders are shipped via DHL or USPS and typically arrive within 10–30 business days depending on the destination and customs processing times. International shipping rates are applied at checkout based on your destination.
Please note that international shipments may be subject to import duties, taxes, and customs fees upon arrival in your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. Echo Glassworks has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information before placing your order.
Don't See Your Country?
We're always looking to expand our shipping destinations. If we don't currently ship to your area, please reach out via the Contact Form and we'll explore options for your region.
Damaged Items
All Echo Glassworks products are carefully packaged to ensure safe delivery. If your order arrives damaged, please contact us within 72 hours of delivery with photos of the damage so we can make it right.
Incorrect Shipping Address
Please ensure your shipping address is correct at the time of purchase. Echo Glassworks is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately via the Contact Form and we will do our best to make corrections before your order ships.
Lost or Stolen Packages
Echo Glassworks is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package is lost in transit, please contact us and we will do our best to assist you.
Contact Us
If you have any questions about your order or shipping, including inquiries regarding shipping to areas not yet available, please reach out via the Contact Form.